Lake Dental Clinic
According to our open methodology, this clinic scored 55.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 22 ranked clinics · Last checked: 4 July 2026
Positions by Rating Profile
- Overall Transparency & Trust#455.8/100
- Best for Expats#358.3/100
- Best for Dental Implants#550/100
- Best for Emergency Dental Care#160.5/100
- Best Price Transparency#438.4/100
- Best English-speaking Clinics#164/100
- Best for Families / Children#360.8/100
Summary
Lake Dental Clinic operates two branches: one at The Greenhouse Mall on Ngong Road in Nairobi and one at Mega Plaza in Kisumu, founded and directed by Dr. Dolphine Minai. The clinic offers a broad service list including fillings, root canal treatment, braces and alignment, extractions, whitening, dentures, crowns, pediatric dentistry and emergency dentistry, with long opening hours seven days a week. It holds a 4.8-star Google rating across 65 reviews (per a Trustindex snapshot) and responds to both positive and negative feedback, though a small number of reviewers reported rough treatment or post-procedure pain.
Trustindex snapshot shows 74 total reviews (65 from Google) with most recent visible activity from 2023; current live Google Maps figures may differ. Website hours (Mon-Fri 8AM-8PM, Sat-Sun 8AM-5PM) differ slightly from a directory listing showing shorter hours. Second branch: Mega Plaza, 3rd Floor Block A, Oginga Odinga Road, Kisumu (0746 613 679).
Strengths
- Information Transparency: 18 of 20 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr. Dolphine Minai (Founder/Director); other clinicians not individually named [s1] | 3/3 |
| ? | Dentist specializations listed Founder's role listed but formal specializations of the team not detailed on fetched pages | 0/2 |
| ✓ | Real clinic photos Multiple clinical and treatment photos displayed [s1] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Phones for both branches, email, WhatsApp link [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published Floor/suite-level addresses for both branches published [s1] [s3] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Per Trustindex aggregation of Google reviews [s2] | 5/6 |
| ◐ | Google review volume 65 Google reviews of 74 total aggregated [s2] | 1.5/3 |
| ✗ | Review recency Most recent reviews visible in Trustindex snapshot date from 2023; live Google data may be newer [s2] | 0/3 |
| ✓ | Clinic responds to reviews Business replies visible on both positive and negative reviews [s2] | 2/2 |
| ✗ | No recurring complaints A minority of reviews (4 of 74) report rough handling, post-procedure pain, or follow-up problems; 70 of 74 are 5-star [s2] | 0/2 |
| ✓ | No suspicious review patterns Mix of detailed positive and negative reviews with business responses; no manipulation pattern evident [s2] | 2/2 |
| ✓ | Active Facebook presence [s5] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing surfaced in targeted search [s5] | 0/0.5 |
| ✓ | Other review platforms Trustindex, nairobi.tel, naicity, LinkedIn, Instagram, YouTube, TikTok [s2] [s3] [s4] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Dental implants listed among services in directory profile; site lists teeth replacement, dentures and bridges [s4] | 2/2 |
| ✓ | Orthodontics Braces/alignment [s1] | 2/2 |
| ✓ | Oral surgery Tooth extraction listed [s1] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✓ | Emergency care Emergency dentistry listed as a service [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for non-Thai speakers.
| ✓ | WhatsApp / LINE available WhatsApp link wa.link/jxo37y on site [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Site entirely in English [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking and WhatsApp inquiry available [s1] [s4] | 1.5/1.5 |
| ✓ | Clear service explanations Individual pages per service category [s1] | 1/1 |
| ✓ | Convenient opening hours Mon-Fri 8AM-8PM, Sat-Sun 8AM-5PM per website [s1] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".
| ✗ | Mentioned for: best dentist Nairobi [sq] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Nairobi [sq] | 0/1 |
| ✗ | Mentioned for: dental implants Nairobi [sq] | 0/1 |
| ✓ | Mentioned for: emergency dentist Nairobi [s6] | 1/1 |
| ✗ | Mentioned for: Nairobi dental clinic for expats [sq] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality Homepage, about, contacts, services and customer-reviews pages all indexed [s1] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Red Flags
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Dentist specializations listed
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://lakedentalclinic.co.ke |
|---|---|
| Phone | +254 745 050 027 |
| https://wa.link/jxo37y | |
| https://www.facebook.com/2042387352696176/ | |
| Address | The Greenhouse Mall, 3rd Floor Suite 10, Ngong Road, Nairobi |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://lakedentalclinic.co.ke/ | Official site: branches, contacts, WhatsApp, services, founder name, hours, photos, no prices | 2026-07-04 |
| s2 | https://www.trustindex.io/reviews/www.lakedentalclinic.co.ke | Google rating 4.8, 65 Google reviews (74 total), business responses, complaint themes, review dates | 2026-07-04 |
| s3 | https://nairobi.tel/listing/lake-dental-clinic/ | Nairobi address (The Greenhouse, 10 Ngong Rd), phone, coordinates -1.3005225, 36.7813887 | 2026-07-04 |
| s4 | https://naicity.com/business/kenya/nairobi-county/nairobi/lake-dent… | Directory profile: services including dental implants, both branch addresses, hours (via web search) | 2026-07-04 |
| s5 | https://www.facebook.com/2042387352696176/ | Facebook page exists; targeted search found no TripAdvisor listing | 2026-07-04 |
| s6 | search:emergency dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| sq | search:best/english/implants/emergency/expats dentist Nairobi | AI/search visibility scout check 2026-07-04: presence or absence in top results for the five fixed methodology queries | 2026-07-04 |
Change History
| Date | Change |
|---|---|
| 2026-07-04 | Initial data collection. |
Spotted an Error?
If any information on this page is outdated or wrong, please tell us. Corrections are reviewed against sources and applied with a public change-history entry.