Este Medical Group Kenya

According to our open methodology, this clinic scored 44.3/100 for transparency, reputation, service accessibility, and digital visibility.

Overall rank: #14 of 22 ranked clinics · Last checked: 25 August 2026

44.3/100

Positions by Rating Profile

  • Overall Transparency & Trust#1444.3/100
  • Best for Expats#1246.8/100
  • Best for Dental Implants#1440.5/100
  • Best for Emergency Dental Carenot ranked
  • Best Price Transparency#1528.6/100
  • Best English-speaking Clinics#1151/100
  • Best for Families / Children#1148.9/100
  • Sleep Dentistry (GA / deep sedation)not ranked

General Anaesthesia & Deep Sedation

Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.

  • ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found on clinic website

See all clinics offering sleep dentistry →

Summary

Este Medical Group Kenya is the Nairobi branch of an international aesthetic and medical group offering hair, skin and body treatments alongside a dental department, located on the 15th floor of The Piano on Brookside Drive, Westlands. Dental services listed include implants, braces, pediatric dentistry, scaling and polishing, cosmetic dentistry, whitening and dentures. The site provides consultation booking and a Google Maps link, but does not name individual dentists or publish prices, and Trustpilot feedback is mixed.

Primarily an aesthetic/hair clinic with a dental arm rather than a dedicated dental practice. Second phone line +254 713 777 333. At least one Trustpilot review complains of inconsistent consultation pricing and unanswered calls.

Strengths

No categories reached the strength threshold (80%).

Weaknesses

  • Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)

Score Breakdown

Every criterion below is scored from public sources. verified yes · verified no / not found · partial · ? unverified (scores 0, not a negative finding).

Information Transparency

13 / 20

Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.

Has a working website [s1] 4/4
Dentist names listed No individual dentist or doctor names on accessible pages [s1] 0/3
Dentist specializations listed Treatment types listed but no named clinicians with specializations [s1] 0/2
? Real clinic photos 0/2
Service list published [s1] 3/3
Clear contact details Two phone numbers and WhatsApp link; no email on homepage [s1] 2/2
English website version [s1] 2/2
Address and map published Street address plus Google Maps link [s1] 2/2

Price Transparency

0 / 15

Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.

Prices or price ranges published [s1] 0/3
Cleaning price listed [s1] 0/2
Filling price listed [s1] 0/2
Crown price listed [s1] 0/2
Implant price listed [s1] 0/2
Consultation price listed [s1] 0/2
X-ray / imaging price listed [s1] 0/2

Reputation & Reviews

11.5 / 20

Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.

Google rating (Bayesian-adjusted) as of 2026-08-25 [este-medical-group-kenya-refresh] 6/6
Google review volume [este-medical-group-kenya-refresh] 2/3
Review recency [este-medical-group-kenya-refresh] 3/3
? Clinic responds to reviews 0/2
? No recurring complaints Trustpilot feedback mixed; at least one complaint about inconsistent consultation pricing and unanswered calls, but not established as recurring 0/2
? No suspicious review patterns 0/2
? Active Facebook presence 0/1
? TripAdvisor presence 0/0.5
Other review platforms Trustpilot, PlacidWay, WhatClinic, about.me profiles [s3] [s5] 0.5/0.5

Medical Infrastructure

7.5 / 15

The range of publicly documented equipment and services. This measures documented availability, not clinical quality.

? On-site X-ray 0/2
? CBCT (3D imaging) 0/2
Implantology [s1] 2/2
Orthodontics Braces listed [s1] 2/2
? Oral surgery 0/2
Pediatric dentistry [s1] 1.5/1.5
? Emergency care 0/1.5
Works with international patients International group listed on medical tourism platforms (PlacidWay, WhatClinic) [s5] 2/2

Communication & Service

7 / 10

How easy it is to contact the clinic, get answers, and book - especially for non-Thai speakers.

WhatsApp / LINE available WhatsApp link on site [s1] 2/2
? Response speed 0/1.5
English spoken Site entirely in English [s1] 2.5/2.5
Pre-visit consultation possible 'Book a Consultation' available throughout site [s1] 1.5/1.5
Clear service explanations Individual treatment pages (e.g. dental-implants-nairobi) [s1] 1/1
? Convenient opening hours Opening hours not listed on homepage 0/1.5

AI & Search Visibility

4.5 / 10

Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".

Mentioned for: best dentist Nairobi [sq] 0/1
Mentioned for: English speaking dentist Nairobi [sq] 0/1
Mentioned for: dental implants Nairobi [s4] 1/1
Mentioned for: emergency dentist Nairobi [sq] 0/1
Mentioned for: Nairobi dental clinic for expats [sq] 0/1
? Structured data on website 0/1.5
Google indexing quality Homepage and treatment pages surface in search [s1] 2/2
Dedicated service pages [s1] 1.5/1.5

Licensing & Credentials

Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.

Clinic operating licence: 02***9 (KMPDC – Register of Licensed Private Health Facilities) (KMPDC facility register searched 2026-08-25 for 'Este Medical Group Kenya' — matched 'ESTE MEDICAL KENYA LIMITED', Medical Centre, Nairobi, ACTIVE (registered facility type is Medical Centre, not dental-clinic-specific, consistent with the site describing a broader aesthetic/medical group with a dental department).) [este-medical-group-kenya-lic]

Dentists & professional licences

DentistSpecializationLicence No.
Dr. Henna Shah [Llic] [este-medical-group-kenya-doclic]Founder and lead dentist; cosmetic, restorative and implant dentistry, Invisalign/ClearCorrect, paediatric careB1**3 (KMPDC – Register of Licensed Dental Practitioners)

Red Flags

  • low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
  • low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).

Red-flag penalty applied: -4 points (capped at -20).

Data We Could Not Verify

  • Information Transparency: Real clinic photos
  • Reputation & Reviews: Clinic responds to reviews
  • Reputation & Reviews: No recurring complaints
  • Reputation & Reviews: No suspicious review patterns
  • Reputation & Reviews: Active Facebook presence
  • Reputation & Reviews: TripAdvisor presence
  • Medical Infrastructure: On-site X-ray
  • Medical Infrastructure: CBCT (3D imaging)
  • Medical Infrastructure: Oral surgery
  • Medical Infrastructure: Emergency care
  • Communication & Service: Response speed
  • Communication & Service: Convenient opening hours
  • AI & Search Visibility: Structured data on website

Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.

Contact Information

Websitehttps://estemedicalgroup.co.ke
Phone+254 726 222 111
WhatsAppavailable via website link
AddressThe Piano, 15th Floor, Brookside Drive, Westlands, Nairobi

Contact details are provided for identification only and may change; verify with the clinic directly.

Sources

IDSourceWhat it supportsAccessed
s1https://estemedicalgroup.co.ke/Official homepage: address, phones, WhatsApp, dental service list, booking, Maps link, no dentist names, no prices2026-07-04
s2https://www.top-rated.online/countries/Kenya/cities/Nairobi/@dental…Google rating 4.90 with 167 reviews for Este Medical Group Kenya2026-07-04
s3https://www.trustpilot.com/review/estemedicalgroup.co.keTrustpilot presence with mixed reviews incl. complaint on consultation pricing and unanswered calls (via web search)2026-07-04
s4search:dental implants NairobiAI/search visibility check 2026-07-04: appears in top results2026-07-04
s5https://www.placidway.com/profile/325478/Este-Medical-KenyaListed on PlacidWay medical tourism platform; also on WhatClinic (via web search)2026-07-04
sqsearch:best/english/implants/emergency/expats dentist NairobiAI/search visibility scout check 2026-07-04: presence or absence in top results for the five fixed methodology queries2026-07-04
Llichttps://www.estemedicalgroup.co.ke/dentistryLicensing & credentials check (clinic licence, dentists, licence numbers)2026-07-08
este-medical-group-kenya-refreshhttps://www.google.com/maps/place/Este+Medical+Group+Kenya/@-1.2561…Google rating 4.8 (175 reviews) as of 2026-08-252026-08-25
este-medical-group-kenya-lichttps://registers.kmpdc.go.ke/healthFacilities/getLicensedPrivateHe…Row: ESTE MEDICAL KENYA LIMITED | 02***9 | MEDICAL CENTRE | NAIROBI | ACTIVE2026-08-25
este-medical-group-kenya-doclichttps://registers.kmpdc.go.ke/localPractitioners/getLicensedDentalP…Register row: 'Dr HENNA KALPESH SHAH', BDS(Nairobi)2017, General Practice, status ACTIVE (matched by name/surname tokens; searched 2026-08-25)2026-08-25

Change History

DateChange
2026-08-25License verification 2026-08-25 against KMPDC registers: clinic facility license found under 'Este Medical Kenya Limited'; named dentist Dr. Henna Shah matched to Dr HENNA KALPESH SHAH.
2026-08-25Re-verification 2026-08-25: confirmed website live, address/phone unchanged, not permanently closed; rating moved 4.9->4.8 and review count increased 167->175; recorded pin coordinates.
2026-07-08Added Licensing & Credentials (methodology v1.1): clinic licence and dentists/their licence numbers.
2026-07-04Initial data collection.

A question or a correction?

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