Este Medical Group Kenya
According to our open methodology, this clinic scored 41/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 22 ranked clinics · Last checked: 4 July 2026
Positions by Rating Profile
- Overall Transparency & Trust#1241/100
- Best for Expats#1143.8/100
- Best for Dental Implants#1337.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1326.3/100
- Best English-speaking Clinics#1048/100
- Best for Families / Children#1045.1/100
Summary
Este Medical Group Kenya is the Nairobi branch of an international aesthetic and medical group offering hair, skin and body treatments alongside a dental department, located on the 15th floor of The Piano on Brookside Drive, Westlands. Dental services listed include implants, braces, pediatric dentistry, scaling and polishing, cosmetic dentistry, whitening and dentures. The site provides consultation booking and a Google Maps link, but does not name individual dentists or publish prices, and Trustpilot feedback is mixed.
Primarily an aesthetic/hair clinic with a dental arm rather than a dedicated dental practice. Second phone line +254 713 777 333. At least one Trustpilot review complains of inconsistent consultation pricing and unanswered calls.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed No individual dentist or doctor names on accessible pages [s1] | 0/3 |
| ✗ | Dentist specializations listed Treatment types listed but no named clinicians with specializations [s1] | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Two phone numbers and WhatsApp link; no email on homepage [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published Street address plus Google Maps link [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [s1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Per Top-Rated.Online aggregation of Google reviews [s2] | 6/6 |
| ◐ | Google review volume [s2] | 2/3 |
| ? | Review recency | 0/3 |
| ? | Clinic responds to reviews | 0/2 |
| ? | No recurring complaints Trustpilot feedback mixed; at least one complaint about inconsistent consultation pricing and unanswered calls, but not established as recurring | 0/2 |
| ? | No suspicious review patterns | 0/2 |
| ? | Active Facebook presence | 0/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms Trustpilot, PlacidWay, WhatClinic, about.me profiles [s3] [s5] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics Braces listed [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients International group listed on medical tourism platforms (PlacidWay, WhatClinic) [s5] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for non-Thai speakers.
| ✓ | WhatsApp / LINE available WhatsApp link on site [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Site entirely in English [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible 'Book a Consultation' available throughout site [s1] | 1.5/1.5 |
| ✓ | Clear service explanations Individual treatment pages (e.g. dental-implants-nairobi) [s1] | 1/1 |
| ? | Convenient opening hours Opening hours not listed on homepage | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".
| ✗ | Mentioned for: best dentist Nairobi [sq] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Nairobi [sq] | 0/1 |
| ✓ | Mentioned for: dental implants Nairobi [s4] | 1/1 |
| ✗ | Mentioned for: emergency dentist Nairobi [sq] | 0/1 |
| ✗ | Mentioned for: Nairobi dental clinic for expats [sq] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality Homepage and treatment pages surface in search [s1] | 2/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
- low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).
Red-flag penalty applied: -4 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: Review recency
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: No recurring complaints
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: Active Facebook presence
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://estemedicalgroup.co.ke |
|---|---|
| Phone | +254 726 222 111 |
| available via website link | |
| Address | The Piano, 15th Floor, Brookside Drive, Westlands, Nairobi |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://estemedicalgroup.co.ke/ | Official homepage: address, phones, WhatsApp, dental service list, booking, Maps link, no dentist names, no prices | 2026-07-04 |
| s2 | https://www.top-rated.online/countries/Kenya/cities/Nairobi/@dental… | Google rating 4.90 with 167 reviews for Este Medical Group Kenya | 2026-07-04 |
| s3 | https://www.trustpilot.com/review/estemedicalgroup.co.ke | Trustpilot presence with mixed reviews incl. complaint on consultation pricing and unanswered calls (via web search) | 2026-07-04 |
| s4 | search:dental implants Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s5 | https://www.placidway.com/profile/325478/Este-Medical-Kenya | Listed on PlacidWay medical tourism platform; also on WhatClinic (via web search) | 2026-07-04 |
| sq | search:best/english/implants/emergency/expats dentist Nairobi | AI/search visibility scout check 2026-07-04: presence or absence in top results for the five fixed methodology queries | 2026-07-04 |
Change History
| Date | Change |
|---|---|
| 2026-07-04 | Initial data collection. |
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